An AI voicebot is a chatbot you talk to. On your website, a button sits next to the chat bubble: the visitor clicks, speaks, and hears the answer, right in the browser, with no phone, no number to dial and no waiting. They speak English or French, switch languages whenever they like, and hear a voice that sounds like them. And if you wish, the same voicebot also answers your phone line.
Try it on this page: click the phone button at the bottom right of your screen, then the green button, and talk to her as you would on the phone. Start in English, then switch to French: she follows you.
On your website, with or without a phone
The AI voicebot lives on your website first. Connecting it to your phone line is an option, not a requirement: choose one or the other, or both.
On your website
No phone line- A button on your pages, next to the chat bubble, like the one at the bottom right of this page, or a window built into a page.
- Visitors speak from their computer or smartphone, using their device's microphone.
- No number to get, no call forwarding to set up, no telephone charges.
- The conversation appears on screen as they speak: they see what the voicebot understood and can reread the answer.
Connected to your phone
Optional- The same voicebot answers your customer service number.
- You keep your current number: simply forward calls to the agent, all of them or only the ones nobody picks up.
- Customers who prefer to dial a number get the same service as those who visit your website.
- See our AI receptionist for answering phone calls.
Voicebot or chatbot?
Both, and it's the same agent. Some visitors prefer to type, others prefer to talk: while driving, on their phone, when the question is long to type, or simply because speaking comes more naturally to them. The AI voicebot also serves people who find typing difficult: seniors, people with low vision or limited dexterity. Placed next to your chatbot, it lets every visitor choose how to reach you, with the same information and the same rules.
A bilingual AI voicebot, from one sentence to the next
In Montreal and elsewhere, many conversations don't happen in a single language. One customer starts in French and switches to English to describe a technical problem; another searches for a word and goes back to their own language. The voicebot follows along.
- No language to choose — The visitor speaks, and the voicebot answers in their language. No menu, no « Français » button.
- It switches languages with the customer — As soon as the customer moves to the other language, the voicebot follows, without restarting the conversation or losing track of the request.
- One set of information, two languages — Your policies, prices and procedures are the same in English and in French: the answer no longer depends on the customer's language.
- Equal service for every customer — Your French-speaking customers get the same quality of service as your English-speaking ones, at any hour.
A voice and an accent that sound like your customers
The voice is the first impression your customer service makes. A generic voice, with an accent that is foreign to your customers, sounds like a call centre on the other side of the world. We choose your voicebot's voice with you, based on the people it speaks to:
- The right accent — Canadian English rather than American or British, Quebec French for local customers, international French for a European clientele.
- One voice per language — Each language has its own voice, chosen to sound natural in that language, rather than a single voice speaking the other language with an accent.
- Your brand's tone — Warm for a clinic, composed for a professional firm, upbeat for a store: you choose the voice, the voicebot's name, its greeting and the way it speaks.
- Your customers' words — The voicebot understands local expressions and the proper names of your field: product names, neighbourhoods, services.
What the voicebot handles for your customers
The voicebot relies on your information and, when needed, on your systems. It takes care of the requests that make up most of your customer service:
- Common questions — Hours, delivery times, warranties, return policy, payment methods.
- Following up on a request — Connected to your tools, it can check product availability, or the status of an order or a file.
- First-level support — It asks the right questions, suggests the usual checks and records the answers before handing the case to your team.
- Logging a request — A complaint, a return, a callback: it collects the information and enters it in your CRM or ticketing system.
The benefits for your customer service
- An answer when the customer is looking for it — The visitor is already on your website: they get their answer without leaving the page, instead of looking for your number or filling out a form.
- No more queue — The voicebot talks to several people at once: nobody waits their turn, even at peak times.
- Service that never closes — Evenings, weekends and holidays, your customers get their answer instead of leaving a message.
- Always the same right answer — Update your information, and all its answers follow, in English and in French.
- A team focused on the cases that matter — Repetitive requests are handled by the voicebot; your team gets the delicate cases, already documented.
- You finally know what your customers ask — Every conversation is transcribed: recurring questions, pain points and information missing from your website stand out on their own.
Your team stays in control
The voicebot doesn't replace your customer service: it's the first line. What it can say, what it must decline and when it hands off are defined with you. When a request goes beyond what it knows, it doesn't make up an answer: it says so plainly, and your team picks up the case with the transcript of the conversation, without making the customer repeat themselves. Our platform is designed and operated in Montreal, with Law 25 in mind.
Easy to add to your website
The voicebot is added to your website just like a chatbot: a few lines of code in your pages, whatever tool your site was built with. We match it to your brand colours, and it's the same agent that answers in your chatbot, your emails and, if you wish, your phone: one set of information, the same rules, across all your channels.
Would you like your customers to be able to talk to you right on your website? Try our AI voicebot, then let's talk about your project: book a meeting or write to us.