Most contact forms end with “We'll get back to you within 24 to 48 hours.” Meanwhile, the lead has gone elsewhere. With our solution, every request gets a personalized email reply within seconds, and the lead is added to your CRM.
Try it: our own Contact page works exactly this way. Write to us and watch the reply arrive in your inbox.
How it works
- The visitor fills in your form — Name, email, phone, company, message: the fields you choose, on your website, in your brand.
- The request is saved in your CRM — First of all, the lead is added to your CRM, with their contact details, message and the page they wrote from. No request is lost, even if something goes wrong afterwards.
- The AI agent writes the reply — It reads the message, draws on your information (services, products, policies) and replies to the person by name, in the language they wrote in.
- The reply goes out by email — From your address, with the original message quoted below, within seconds, in the evening and on weekends as well as during the day.
- The conversation continues — If the person replies to the email, or fills in the form again, the same agent picks up the conversation where it left off. When a request needs your team, it hands off.
The benefits for your organization
- An answer in seconds, not days — You reply while the lead's interest is at its peak, before they contact a competitor.
- No lead lost — Every request is in your CRM before the reply is even written.
- An up-to-date CRM, with no data entry — Contact details, company, message and source page go straight into the lead's record. You also see which pages of your website generate requests.
- A useful answer, not an acknowledgement — The visitor gets a real answer to their question, in their language, not a generic automatic email.
- A team focused on the right leads — Routine questions are handled by the agent; your team takes over the requests that deserve their attention, with the full context.
- Less spam — The form filters automated bot submissions before they reach your CRM or your team.
One agent for your forms and your emails
The same agent can also monitor your organization's general email address and reply there in the same way. Whether a customer writes through the form or directly by email, they get the same quality of answer, and the conversation stays in one place. You can then open it to other channels: a chatbot on your website, text messaging or voice.
Connected to your CRM
We integrate the solution with the CRM you already use or with your in-house software. The AI never enters your systems: it goes through a narrow gateway that only exposes what is needed. See letting AI act without giving it access to your systems.
Who is it for?
- Service businesses — Information and quote requests, lead qualification.
- Retailers and distributors — Questions about products, orders and customer accounts.
- Associations and organizations — Membership, information or registration requests. See our AI agent for associations and nonprofits.
A turnkey solution, developed here
Netcoder handles the project from analysis to hosting: we define with you what the agent needs to know and how it should reply, we integrate the form with your website and your CRM, and we provide ongoing support. Our platform is designed and operated by our team in Montreal, and our solutions are hosted in Canada and designed with Quebec's Law 25 in mind.
Would you like every request to get an answer within seconds? Let's talk about your project: book a meeting or write to us, and see the reply arrive for yourself.