Your info@ inbox is overflowing: customer questions, price requests, order follow-ups, spam. Someone has to sort through it all and reply, often days later. With our solution, an AI agent takes over the inbox: every customer gets a personalized answer within seconds, and leads are added to your CRM.
Try it: write to [email protected]. Our own inbox is handled by our agent, in English and in French.
How it works
- Your customers write to your usual address — info@, service@, sales@: nothing changes for them. No new address to share, no form to fill in.
- Spam is set aside — Every email is analyzed, and spam is filed separately, with no reply. When in doubt, the email is processed: better to let a spam through than to ignore a real customer.
- The request is saved in your CRM — For a sales inbox, the sender is added to your CRM before the reply even goes out, along with their message. No request is lost.
- The agent recognizes who it's talking to — A known customer gets an answer suited to their file; an unknown person receives public information.
- The reply goes out within seconds — The agent answers from your information, addressing the person by name and in their language, from your address, with the original message quoted below. Your team can be copied.
- The conversation continues — If the customer replies, the agent picks up where it left off. When a request needs your team, it hands off.
The benefits for your organization
- An answer in seconds, not days — Your customers get their answer while they're still in front of their screen, and your leads before they contact a competitor.
- 24/7 service — Evenings, weekends, holidays: your inbox no longer piles up while you're away.
- No request lost — Every lead is in your CRM before the reply is even written, and every email gets a follow-up.
- An up-to-date CRM, with no data entry — The sender's contact details and message go straight into the lead's record.
- A real answer, not an acknowledgement — The customer gets a useful answer to their question, in their language, not a generic automatic email.
- A team focused on what matters — Routine questions are handled by the agent; your team takes over the requests that deserve their attention, with the full context.
You keep an eye on everything
- Your team in copy — Based on your rules, your employees receive a copy of the replies and can step in at any time.
- Rules you set — You decide what content the agent uses, which topics it handles and which requests it must pass on to you.
- Attachments too — Invoices, purchase orders or timesheets received by email can be read and imported automatically into your systems.
One agent, many channels
The same agent can answer your contact form, a chatbot on your website, text messages or phone calls. Whether a customer writes by email or through another channel, they get the same quality of answer, with the same knowledge base and the same rules.
Who is it for?
- Service businesses — Information and quote requests, file follow-ups.
- Retailers and distributors — Questions about products, orders, deliveries and returns.
- Associations and organizations — Member questions, memberships, registrations. See our AI agent for associations and nonprofits.
A turnkey solution, developed here
Netcoder handles the project from analysis to hosting: we define with you what the agent needs to know and how it should reply, we connect it to your inbox and your CRM, and we provide ongoing support. Our platform is designed and operated by our team in Montreal, and our solutions are hosted in Canada and designed with Quebec's Law 25 in mind.
Would you like every email to get an answer within seconds? Let's talk about your project: book a meeting or write to [email protected], and see the reply arrive for yourself.