An AI receptionist to answer your calls

An unanswered call is often a customer dialing the next number. Yet no one can answer every call: the phone rings during a meeting, after closing time, or three times at once. Our AI receptionist answers every call, immediately, at any hour, with a natural voice, and handles everyday questions without keeping anyone waiting.

How it works

1. The customer calls your number — You keep your current number: you simply set up call forwarding to the agent with your phone provider, either for all calls or only the ones no one picks up. A new number is also an option.
2. The agent greets them and listens — It introduces itself with the greeting of your choice and understands the caller, whether they speak English or French, even if they switch languages mid-conversation.
3. It answers from your information — Hours, address, services, prices, policies: the agent relies on your information, not on generic content found on the Internet. The caller can interrupt it at any time, just as they would a person.
4. It hands off when needed — When a request goes beyond what it knows, the agent doesn't improvise: it says so plainly, and your team takes over.
5. Every call is transcribed — The conversation is kept in writing: your team picks up where it left off without making the customer repeat themselves.

The benefits for your organization

• No more missed calls — The agent answers in the evening, on weekends, on holidays and over lunch.
• A line that is never busy — The agent answers several calls at once. When three customers call in the same minute, none of them gets a busy signal or waits their turn: each one is taken care of right away.
• No more voicemail or hold music — The customer gets an answer right away, instead of leaving a message and hoping for a callback. Many people hang up without ever leaving one.
• A team freed from repetitive questions — “Are you open on Saturday?” “Where are you located?” The agent takes care of it; your team focuses on the customers who really need them.
• Bilingual, with no menu — It answers in English or in French depending on who is on the line, with no “pour le service en français, faites le 1”.
• Always the right information — The answer no longer depends on who picks up: the agent gives the same accurate information on every call. Update your information, and all of its answers follow.
• A predictable cost — An AI receptionist doesn't replace your team: it covers the hours and peak times that no schedule can, for a fraction of the cost of one more person.
• Finally know what your customers ask — Transcripts reveal the questions that keep coming back, the information missing from your website, and when people call you.

A natural voice, a real conversation

No keypad menus or canned phrases: the customer speaks normally, and the agent answers in short sentences written for the ear. It understands rephrasing, tolerates hesitation, and stops talking as soon as it is interrupted. You choose its voice, its name, its greeting and its tone, to match your brand.

One agent for all your channels

Your receptionist isn't one more service to configure: it is the same agent that answers on the phone, on your website with a chatbot, by text message and by email. It brings much more than your information to every channel:

• The same capabilities — If it can check your product availability, take an order or record a request in your CRM, it does so just as well by voice on the phone as in writing in the chatbot.
• The same rules — What it may say, what it must decline, and when it hands off to your team are defined once and respected everywhere.
• An answer suited to the channel — The same answer fits in a few sentences on the phone, shows up with links in the chatbot, and becomes a proper email, greeting included, when it writes.
• A single agent to grow — Every capability you add benefits all your channels at once, and every new channel inherits everything it can already do.

Who is it for?

• Clinics and health professionals — Hours, location, services offered, common questions before a visit.
• Professional offices — Accountants, notaries, lawyers: a polished first contact and routing to the right person.
• Service businesses and contractors — Calls that come in while the team is on a job site or at a customer's.
• Retailers — Opening hours, products available, return policies.
• Associations and organizations — Membership, activities, registrations. See our AI agent for associations and nonprofits.

Connected to your tools

We can connect the agent to your systems, such as your calendar, your CRM or your in-house software, so it can look up current information or record a request. The AI never gets inside your systems: it goes through a narrow gateway that exposes only what is needed. See letting AI act without giving it access to your systems.

A turnkey solution, built here

Netcoder handles the project from analysis to go-live: we define with you what the agent needs to know, its voice and how it answers, we connect your phone line, and we provide ongoing support. Our platform is designed and operated by our team in Montreal, with Quebec's Law 25 in mind.