Conversational AI agent by text message (SMS) for your mobile employees

Everyone knows how to send a text. With an SMS AI agent, your mobile employees write to your organization the way they text a colleague, and get the right answer at any hour, right on their phone — no computer needed.

Why text messaging?

• No app to install — Your employees reach the system from their own phone with a simple text. Nothing to download, no account to create.
• No barriers — SMS works on every phone, even without a smartphone or a data plan. It's the simplest channel for people who are less comfortable with technology. And if you have to supply the equipment, a basic phone with a texting plan is enough: a very affordable option, with no smartphones or tablets to buy and manage.
• No training required — Your employees already know how to text: they ask their question in their own words, as they would a colleague, and the agent takes care of the rest. The conversation stays on their phone, so they can come back to it any time.
• No waiting on hold — Unlike a phone call, texts are handled in parallel: ten people can write at the same time without ever hearing hold music.

The benefits for your organization

• New hires productive sooner — A new employee is up and running on day one: the answers are on their phone, not in a manual they won't read.
• A personalized answer for every employee — The agent recognizes the employee from the phone number on file and tailors its answer to their context: their position, schedule, assignment and work location. Ask the same question and a clerk and a driver get different answers, and each only sees what their role allows.
• 24/7 service — Evenings, weekends, night shifts: your workers get an answer when they need it, even when the office is closed.
• Fast deployment — Projects like this are delivered in a few weeks. Your employees use the agent from day one, with no training, no software to install and no equipment to roll out.
• Fewer calls to the office — Routine questions are settled on the spot, and your supervisors and dispatchers can focus on real emergencies.
• Information captured at the source — Incidents, timesheets, reports: employees send them by text as things happen, and the agent records them in your systems.

Designed for your mobile workers

Many of your employees are never in front of a computer: they're in the store, at a client's place or on the road. Often they have no company email, turnover is high, and every app to install becomes an obstacle. Texting works from day one, on the phone they already carry.

We have built solutions for:

• Retail clerks — An assistant that answers training and procedure questions right on the employee's phone, when they need it (see in retail, nobody reads the manual), and cash reports prepared from photos of receipts (see OCR or AI: to read a receipt, you first have to find it).
• Home care staff — The information and instructions they need between two visits, without going back to the office or opening a computer, and requests passed on to the office without waiting on hold.
• Delivery drivers — Instant answers on the road: delivery details, the procedure to follow, reporting a problem, without having to reach the dispatcher.
• Staffing agency replacements — With a simple text, workers check the available replacement shifts, book the contracts that suit them and look up their schedule, without waiting for a coordinator to call back. The agency fills its replacements faster, even in the evening and on weekends.
• Security guards — Guards write their incident report by text, right from their post or patrol, as the incident happens. The AI structures the report (date, time, location, description, people involved), asks for anything missing and records it in your systems, with no paper form and no trip back to the office.

What the agent can do

This is not a keyword autoresponder. The agent understands everyday language, typos and abbreviations, and it's connected to your reality.

• Answer from your information — Procedures, instructions, policies, product sheets, FAQs: the agent draws on your knowledge base.
• Answer in everyone's language — The agent automatically replies in the language of the person writing: French, English, Spanish or any other language. A real asset when your teams include workers from all over the world.
• Look up your systems — Schedule, assignment, status of a request or file, product availability: it fetches up-to-date information at the moment of the question.
• Act for the employee — Book a shift or a contract, report an incident, fill in a timesheet, log a request: the agent carries the request through, within the limits you set.
• Hand off — When a request goes beyond its role, the agent says so plainly and passes it to the right person on your team, with the full context of the conversation.

One agent, many channels

Start with texting, expand later. Texting is an excellent starting point: simple, quick to deploy and accessible to everyone. Once the agent is in place, you open it to other channels as your needs grow:

• Voice — An AI receptionist that answers every call, 24/7: your customers or employees call and speak directly to the agent, even with a local accent, and get an answer on the spot, never voicemail.
• WhatsApp — For customers and teams who already use it every day.
• Telegram and Google Chat — For your internal teams.

It's always the same agent, with the same knowledge base, the same access to your systems and the same rules. Nothing to rebuild, and no new development to pay for each channel.

A turnkey solution, developed here

Netcoder handles the project from analysis to hosting:

• we define with you what the agent needs to know, look up and do;
• we integrate it with your existing systems (ERP, CRM, inventory, calendar, in-house software);
• we host it in Canada and provide ongoing support.

Our platform is designed and operated by our team in Montreal. It's not a patchwork of third-party tools billed by the minute or per customer: you have a single point of contact, from the first text to the integration with your systems. You decide what content the agent uses, what data it can look up and what actions it is allowed to take.