Pricing

Each AI agent has its own plan, paid by the month. A plan includes a number of conversations; past them, each extra conversation is billed at the price of the plan, so your agent never stops answering.

Discovery is free for the first month, no credit card required. For the first agent of your company, up to 40 conversations. When the month is over or the 40 conversations are used, your agent waits until you choose a plan: nothing is billed until then.

Prices in Canadian dollars, before GST and QST. No setup fee.

Discovery

$19 / month

First month free, no credit card required

40 conversations per month

then $0.50 per extra conversation

  • Web chat, web voice, contact form and email
  • Knowledge base of 40 items
  • 1 user

Tools

  • Calendar booking
  • CRM
  • ATS (Recruiting)
  • Handoff to a person
  • Integration with your systems
Start free

Essential

$99 / month

250 conversations per month

then $0.45 per extra conversation

  • Web chat, web voice, contact form, email, phone and SMS
  • Knowledge base of 250 items
  • 3 users

Tools

  • Calendar booking
  • CRM
  • ATS (Recruiting)
  • Handoff to a person
  • Integration with your systems
Get started

Professional

$249 / month

1,000 conversations per month

then $0.30 per extra conversation

  • All channels, phone and SMS included
  • Knowledge base of 1,000 items
  • 8 users

Tools

  • Calendar booking
  • CRM
  • ATS (Recruiting)
  • Handoff to a person
  • Integration with your systems, extra fees
Get started

Business

$599 / month

3,000 conversations per month

then $0.25 per extra conversation

  • All channels, phone and SMS included
  • Knowledge base of 3,000 items
  • 15 users

Tools

  • Calendar booking
  • CRM
  • ATS (Recruiting)
  • Handoff to a person
  • Integration with your systems, extra fees
Get started

Custom

More conversations, or a price set for your volume: we build the plan with you.

Book a meeting

What the plans include

  • Channels — Discovery answers on your website (web chat, web voice and contact form) and by email. Essential adds the phone and SMS. From Professional, your agent also answers on WhatsApp, Messenger, Telegram and Google Chat.
  • Knowledge base — What your agent answers from: each FAQ entry, each document and each page of your website counts as one item. During the free month, it stops at 40 items.
  • Tools — What your agent does besides answering. A tool serves for a lookup, such as checking the availability of a product, or for an action, such as placing an order. Calendar booking, CRM and ATS are built in: they work as soon as your agent is set up, with nothing to develop.
    • Calendar booking (built in) — Your agent looks up the free times and books the appointment in your calendar, or in a grouped calendar: the person of your team free at the time chosen, in turn. Learn more
    • CRM (built in) — Your agent records the people who write to you and keeps their conversations; your team follows companies, opportunities, tasks and notes. Learn more
    • ATS (built in) — Comes with the specialized recruiting agent: it collects the applications sent to your jobs address, reads the résumés, assesses them against your open positions and talks with the candidates to qualify them. Learn more
    • Handoff to a person — Your agent passes a conversation to someone of your team when it should. From Essential.
    • Integration with your systems (built for you) — We connect your agent to the software you already use, such as your ERP or your accounting: it looks up your data there, the stock of a product for example, and acts there, such as placing an order. Professional and Business, with fees on top of the plan for the work it takes: book a meeting to discuss your project.
  • Users — The people of your team who sign in to Netcoder: to follow the conversations, the contacts and the calendar. The users of your agents add up: with two agents on Essential, your team has 6 users.

How billing works

  • One account, many agents — Your company has one account, which can hold as many AI agents as you need, each on its own plan. They are all on the same monthly invoice.
  • Plans billed in advance — The plans of all your agents are billed at the start of each month, for that month.
  • Extra conversations — Past the conversations of the plan, each one more is billed at the price of the plan, at the start of the following month. Your agent keeps answering.
  • Extra knowledge base items — Every 5 items past those of the plan are billed as one extra conversation, at the start of the following month. 12 items over make 3 conversations.
  • Unused conversations — They do not carry over to the next month.
  • Changing plans or cancelling — There is no commitment: change the plan of an agent or cancel it at any time, from its page. A larger plan applies the same day; the difference for the days left in the month is billed that day. A smaller plan, or a cancellation, applies at the end of the month already paid. There is no refund.

What counts as a conversation

A conversation is an exchange between your agent and one person, on one channel. The number of messages, answers or documents read inside it does not change the price.

ChannelOne conversation is
Web chat, SMS, WhatsApp, Messenger, Telegram, Google ChatAll messages with one person within 24 hours of the first one. A later message starts a new conversation; the history is kept.
EmailAll emails with one sender within 72 hours of the first one. Each document in an email, inline or attached, that your agent processes (an invoice, a résumé, a timesheet...) counts as one more. Spam does not count.
Phone and web voiceEach started minute of a call. A call under 30 seconds is not counted.

A conversation in which your agent never answered is not counted: spam, or a person who left before getting an answer. Over 50 messages from the same person in one conversation, each further 50 count as one more.

Not sure which plan fits? Book a meeting or write to us: we will look at your volume with you.